Impact Report - Initial Slide
2023
Impact Report

Join us in exploring our Impact Report, a reflection of the meaningful transformations we've ignited in 2023. These aren't just figures; they represent the tangible impact of our programs on the lives of those we serve.

Our unwavering commitment to digital inclusion has not only brought about change but has also empowered individuals to harness the transformative potential of technology, unlocking opportunities for education, employment, and economic prosperity.

Thank you,

The Computer Reach Team

Overall Impact 2023
In 2023,
We
Served
350
End-users
Why our end-users enroll
in our programs?
Education & Skills Development
0%
Employment & Career Development
0%
Communication & Connectivity
0%
Access Essential Services
0%
Percentage of End-users per Program
0%
Digital Navigator
0%
Computer Lottery
0%
Computer Class
(247)
(130)
(124)
Overall Impact 2023
Percentage of End-users per Program
0%
Digital Navigator
0%
Computer Lottery
0%
Computer Class
Demographics - Gender
In 2023,
women represented
35%
of
all our end-users
across all of our programs & services.

This crucial insight emphasizes the significant contribution that women make to advancing digital equity and inclusion. It serves as a key finding that reinforces our commitment to empowering women through all of our programs & services.

0%
Female
0%
Male
0%
Non-Binary
Women
at the Forefront of Digital Equity
Demographics - Gender
0%
Female
0%
Male
0%
Non-Binary
Demographics - Race & Age
In 2023,
Diversity
was at the heart of our digital inclusion initiatives.
Our demographic data highlights our success in reaching a diverse population, bridging the digital divide among different racial backgrounds, and promoting digital inclusion across all ages.
Race Distribution
White
0%
Black
0%
Other [Hispanic, Asian, Prefer not to Answer]
0%
Age Distribution
Ages: 10-19
0%
Ages:60-69
0%
Ages: 20 - 59
0%
Ages: 70 - 80+
0%
From school-age children to senior citizens, our programs/services cater to a wide and diverse spectrum of the population.
Demographics - Race & Age
From school-age children to senior citizens, our programs/services cater to a wide and diverse spectrum of the population.
Age Distribution
Ages: 10-19
0%
Ages:60-69
0%
Ages: 20 - 59
0%
Ages: 70 - 80+
0%
Geographic Footprint
In 2023, we served
Urban & Rural
communities in Southwestern PA.
This year we've extended our programs & services to encompass both rural communities in Southwestern Pennsylvania and urban areas within Allegheny County. This expansion allows us to empower residents with essential digital skills, regardless of their geographical location.
Our Geographic Footprint
0%
Washington County
0%
Allegheny County
Top 4 Locations Where Our End-users Live
Washington Co: Washington City, Canton Township, Fallowfield Township, Chartiers Township
Allegheny Co: Lincoln-Lemington-Belmar, Central Business District, North Oakland, Wilkinsburg
Geographic Footprint
Our Geographic Footprint
0%
Washington County
0%
Allegheny County
Top 4 Locations Where Our End-users Live
Washington Co: Washington City, Canton Township, Fallowfield Township, Chartiers Township
Allegheny Co: Lincoln-Lemington-Belmar, Central Business District, North Oakland, Wilkinsburg
Scheduling & Support
In 2023, we provided
50 hrs
of
End-user Support
Timely & Quality Tech Support
Tech support is the cornerstone of digital inclusion programs, and its importance cannot be overstated, since many of our end-users do not have access to family or friends who can help them with their tech support needs.
Providing both phone and in-person tech support empowers our end-users, ensuring they can fully benefit from our services and programs, ultimately promoting digital inclusivity.
Scheduling: Vital & Labor Intensive
30%
Scheduling (113 hrs)
20%
Tech Support (80 hrs)
Scheduling our tech support and training sessions is labor intensive, but critical. Our end-users rely on us as their primary source of tech support and training, making the meticulous scheduling process a crucial step in ensuring they can access our programs & services.
Scheduling & Support
Scheduling: Vital & Labor Intensive
30%
Scheduling (113 hrs)
20%
Tech Support (80 hrs)
Scheduling our tech support and training sessions is labor intensive, but critical. Our end-users rely on us as their primary source of tech support and training, making the meticulous scheduling process a crucial step in ensuring they can access our programs & services.
DN Digital Skills Training
In 2023, our Digital Navigators provided
280 hrs
of
in-Person
Digital Skills Training
Digital Navigator Program
Our Digital Navigator Program is a powerful tool for Digital Inclusion because it provides computer devices, in-person/customized digital skills training, and ongoing tech support for one year to unserved and underserved communities at no cost to the end-users.
Top 3 Digital Skills Training Topics
Digital Navigator Program - 2023 Data
  1. 1. Work: Access & manage workforce development tools/resources/portals, Apply for job opportunities.
  2. 2. Personal: Connect & stay in touch with friends and family. Access & manage online tools such as: online bill payment, shopping, banking, etc.
  3. 3: Social Services: Access, learn, apply & manage services such as: Affordable Connectivity Program, Medicaid, Medicare, Housing, Food Banks, etc.
DN Digital Skills Training
Top 3 Digital Skills Training Topics
Digital Navigator Program - 2023 Data
  1. 1. Work: Access & manage workforce development tools/resources/portals, Apply for job opportunities.
  2. 2. Personal: Connect & stay in touch with friends and family. Access & manage online tools such as: online bill payment, shopping, banking, etc.
  3. 3: Social Services: Access, learn, apply & manage services such as: Affordable Connectivity Program, Medicaid, Medicare, Housing, Food Banks, etc.
Computer Classes
In 2023, our Teachers provided
90 hrs
of
Computer Classes
In today's rapidly changing landscape, digital skills are no longer a resume bonus but a vital prerequisite for success. Our Computer Class Program is designed to bridge this gap effectively.

In 2023, we owe much of the success of the program to our dedicated teachers who work diligently to provide essential computer skills to our end-users.
This year,
124
end-users...
...received computer skills training through our Computer Class Program, and each of them received a free laptop computer upon the completion of their training.
Computer Classes
This year,
124
end-users...
...received computer skills training through our Computer Class Program, and each of them received a free laptop computer upon the completion of their training.
Miles Travelled
In 2023,
our Digital Navigators traveled
1000 miles

...to meet our end-users where they live, emphasizing our commitment to inclusivity and equity.

By taking our critical digital skills training and tech support services to their homes, we help our end-users overcome barriers posed by either age, transportation limitations, disabilities, and financial constraints, which would otherwise make our services inaccessible to them.

Closing the Digital Divide:
One Mile
at a Time
Over 4K Miles Traveled to Deliver Digital Skills Training in 2023
Environmental Impact
Environmental
Impact
In 2023, we recovered
Over 10 thousand
pounds (17.6 tons) of
e-waste.

Refurbishing lies at the heart of our mission.
We're dedicated to bridging the digital divide by providing refurbished computer devices to those in need.
This year, we've made significant strides, not only in empowering communities but also in our commitment to environmental responsibility.

Slide 11: Call to Action Impact Report
Thank You!
As we conclude this report, we invite you to join our mission in bridging the digital divide in Southwestern Pennsylvania.
Your support empowers us to bring digital inclusion to every corner of our region.
Donate now and be part of our journey towards a more connected and equitable future.

Thank you,
The Computer Reach Team

Donate Now

About this report

Design: Will Perez, Digital Inclusion Director

Data Team: Zach Peterson, Digital Navigator

& Will Perez

Call to Action

About this report

Design: Will Perez, Digital Inclusion Director

Data Team: Zach Peterson, Digital Navigator

& Will Perez