We’re Hiring! Join Us as a Digital Navigator

Computer Reach is looking to hire Digital Navigators to provide in-person computer and Wi-Fi hotspot installation and training in the homes of our Digital Navigator program participants.

What is a Digital Navigator?

As a Digital Navigator Contractor, you will be responsible for delivering high-quality services to individuals in our Digital Navigator program. Following the Digital Navigator Service Model, you will provide in-person computer and Wi-Fi hotspot installation and training in the homes of our program participants. This position works under the direction of Computer Reach’s Digital Navigator Manager.

Salary and Benefits

• From $30,000 per year
• Flexible schedule
• Paid time off
• Employee discount

Core Technical Skills

• Proficient in Microsoft and Google apps
• Basic knowledge of operating systems of Linux, macOS, Windows, Apple iOS, and Google Android
• Basic knowledge of home Wi-Fi connectivity with routers and Wi-Fi hotspots
• Basic knowledge of printer, scanner, fax, webcam peripheral connectivity
• Proficient with passwords and privacy management
• Excellent public speaking and teaching skills
• Education or experience in psychology, teaching, tutoring, or social work is strongly desired

Critical Skills and Aptitudes

• Ability to demonstrate positive attitude, excellent interpersonal skills, and cultural sensitivity in working with diverse customers, coworkers, and community
• Ability to creatively solve problems and negotiate and handle stressful situations in a positive manner
• Ability to embrace the challenge of learning and teaching ​basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
• Excellent self-organization, language capacity, and cultural competency
• Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds
• Ability to creatively solve problems and negotiate and handle stressful situations in a positive manner
• Ability to provide excellent customer service, establish appropriate boundaries with clients, and ​to demonstrate innovation and flexibility
• Ability to handle inventory up to 30lbs
• Ability to walk steps
• Valid Driver’s license
• Able to travel independently as necessary to service program deliverables

Apply for this Position

To apply, complete our online application! For questions, contact us at 412.444.8816 or info@computerreach.org.