Official Launch of Digital Navigator Service Model
In June, Computer Reach launched 2 projects where we visited the homes of our end-users to complete one-on-one 1-hour computer setup sessions. Each session included:
- the setup of a desktop computer bundle and external webcam,
- the setup up a hotspot to provide internet access,
- basic training on passwords, internet safety, and email, and
- time for end-users to ask questions.
We also offer back-end technical support. If an issue is not resolved via phone, we send out a Digital Navigator to assist the end-user in person.
Do end-users have to pay for these services?
No. Computer Reach offers these services at no cost to our end-users. All costs are covered through our funding sources and partner organizations. So far, we have seen great success. We are looking forward to continuing this work with more partners in the future.
Where can I learn more?
If you want to learn more, contact us at firstname.lastname@example.org or leave us a voicemail at 412-444-8816.