Digital Navigator Program
In order to properly bridge the Digital Divide, Digital Inclusion programs should always include:
skills development & on-going, timely support.
Why Digital Navigators?
Traditionally, Digital Inclusion programs have mostly centered on computer and internet accessibility, which left most individuals on their own when it came to digital skills development and ongoing technical support.
At Computer Reach we understand that in order to properly bridge the Digital Divide, Digital Inclusion programs must always include skills development and ongoing, timely technical support.
MYTH
Connectivity Solutions ALONE will achieve Digital Access & Bridge the Digital Divide.
FACT
SKILLS & SUPPORT are CRITICAL factors in bridging the Digital Divide.
“Having [computer and internet access at home] makes me feel that I am no longer alone—because when you get older, it can get lonely . . . I learned so much from the support you have given me that I am now the 'tech guy' my apartment neighbors call when they have tech issues.”
Melvin Lewis, Digital Navigator End-User
Who are Digital Navigators?
Digital Navigators are individuals who guide community members in the whole Digital Inclusion process—which includes home connectivity, device acquisition, digital skills development, and ongoing technical support.
What Digital Navigators Do
Our Digital Navigators provide community members with ongoing assistance in securing affordable internet access & devices, developing digital skills, and providing timely & quality tech support at accessible locations and/or virtually.
Our Digital Navigator Services help community members access:
Digital Navigator Resources
“La verdad que este servicio [de Navegador Digital] nos ha ayudado de sobremanera—sobre todo porque somos familia de bajos recursos que no podemos pagar por servicios de ese tipo.
Gracias a este servicio mis hijos ahora pueden hacer sus tareas, y como familia podemos buscar información y otros programas en línea…Cada que hemos tenido dificultades técnicas, [Computer Reach a través de su programa de Navegadores Digitales] siempre han estado disponibles para solucionarlos de manera oportuna y sin costo alguno para nosotros y en nuestro idioma [español.]
Espero que este servicio pueda llegar más familias hispanas que lo necesitan. Gracias por todo lo que hacen.”
Sarai Santos (El Salvador), Cranberry Township
Partners
The National Digital Inclusion Alliance is a unified voice for home broadband access, public broadband access, personal devices, and local technology training and support programs.
The Alliance for Technology Refurbishing and Reuse (AFTRR) consists of a growing number of nonprofit technology refurbishers seeking to increase the awareness of the contributions of their organizations to a wide range of populations in need.
The mission of Digitunity is to eliminate the technology gap, through and with a network of stakeholders and solutions, so that everyone can thrive in a digitally connected society.
Contact
W I L L P E R E Z
Program Manager
wperez@computerreach.org
412.444.8816, ext. 3
Hablamos Español
Este programa también está disponible para familias de habla hispana. Si desea información en español sobre este programa, por favor sírvase contactar a Will Perez, Administrador del Programa Navegador Digital.
